How to pay by mobile
- How can I pay via my mobile operator bill?
Many websites already provide you with the option to pay for goods and services via your mobile operator bill. If you are surfing the web on your desktop PC, you will be asked to enter or confirm your mobile phone number during the payment process. If you are making a purchase directly in the browser of your mobile phone, you may be able to confirm a payment via a simple click.
- Do I need to register to pay via my mobile operator bill?
No. In most countries you won’t need to register, but can directly use the payment option.
- Where can I pay by mobile?
Today, many service providers already include carrier billing as a payment option. At the end of the order process you are normally asked about your preferred payment method. Carrier billing is often among the available options.
- How can I use mobile payment?
You have different options available, depending on the device you are using to shop online. To give you an example: you are surfing the web on your PC and order an eBook. After entering your mobile phone number, a pin code will be texted to you. Enter the pin code online to confirm your payment.
Questions regarding the Service Center
- What does the Service & Contact Center do?
Service & Contact Center has specialized in the professional handling of user enquiries regarding mobile payment services. The advantage: Digital service providers are thus able to combine their user requests at MPSC and provide users with an even faster feedback.
- What can I do here on this website?
This is a support-platform which allows you to view and manage past payments via your mobile operator bill. Once logged in, you will be provided with an overview of past transactions and will be able to cancel on-going subscriptions. If a payment you have made is not displayed in the overview, please contact the provider of the service directly. In addition to the self-care function, you can also call us or send us an e-mail.
- How can I get in touch with you?
You can call our hotline or send us an e-mail.
How to log in and view your payments
- What do I require to manage my mobile payments online?
You only need the mobile phone with the same SIM card you used to make the purchase. There is no need to create a user account.
- Do I need to register or create a user account to view my payments?
No. You only need to provide the phone number you used to purchase the goods or services.
- Which phone number do I need to enter?
Please ensure that you enter the same phone number you used to make the payment.
- I did not receive a PIN code.
If you are accessing mobile-info.biz from your mobile phone, you might be directly logged in to the platform without having received a PIN code. In any other case, please make sure that the provided phone number is correct, that your mobile phone is turned on, and that you have a signal.
- I am unable to log in.
Please ensure that you have entered the same phone number you used to purchase the goods or services.
How to manage your payments
- A past transaction does not show up in the overview.
If you are looking for a one-time payment, please ensure that you have selected the tab “One-Time Payments”. If the payment does not show up there either, please contact the service provider directly.
- I would like to cancel a subscription.
To manage your subscriptions, please select “Subscriptions” in the overview. Click on “Terminate subscription” to immediately terminate the service.
Questions regarding consumer protection and limits
- Are there any set limits regarding how much I can pay via my mobile carrier bill?
For your protection, transaction limits do exist; these vary by country. For more information and options to extend these limits, please contact your mobile operator.
- I would like to deactivate payment via mobile operator bill for a particular phone number. What do I have to do?
If you want to ensure that it is not possible to purchase goods or services via mobile operator bill (e.g. in the case of children or teenagers), please contact your mobile operator. It is possible to turn off value-added services for your phone number.
Questions regarding the service provider
- What does a service provider do?
A service provider is – as the name suggests – a provider of a service. The service provider is responsible for ensuring that the service is appropriately provided and billed.
- How do I contact the responsible service provider?
To receive more information about the service provider, please log in or contact us via telephone, e-mail, or by using the contact form.
